About Us

Water Bill Assistance

Many area residents are experiencing financial hardship due to COVID-19.

The Metropolitan Washington Council of Governments (COG) and its Community Engagement Campaign, a partnership of area water and wastewater utilities, want everyone to know that help is available.

Residents are encouraged to contact their local water utility to explore options for settling their outstanding water bill, including setting up flexible payment plans or locating assistance.

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AREA WATER UTILITY CONTACT INFORMATION
 

Alexandria Renew Enterprises

Phone: (703) 721-3500
Email: communications@alexrenew.com
Customer Center || Contact Us Form


Arlington County

Phone: (703) 228-5000  
Email: descontactcenter@arlingtonva.us
COVID-19 Utility Relief: A special relief program has been established for customers having difficulty paying water-sewer bills during this difficult time. Apply at the following link or by calling (703) 228-5080 weekdays 9 a.m. to 5 p.m. Program FAQ.


DC Water

Phone: (202) 350-9649
Email: criac.residential@dc.gov
Customer Assistance Programs 


Fairfax Water

Phone: (703) 698-5800
Email: customers@fairfaxwater.org
Payment Assistance Options


Frederick County

Phone: (301) 600-1025
Email: watersewerbilling@frederickcountyMD.gov
Water and Sewer Utilities 


Town of Leesburg

Phone: (703) 771-2713
Email: watersewer@leesburgva.gov
Water & Sanitary Sewer Services


Loudoun Water

Phone: (571) 291-7880
Contact Us Form


Prince William County Service Authority

Phone Number: (703) 335-7950 (Monday - Friday between 8 a.m. and 5 p.m.)
Email: customerservice@pwcsa.org 
Customer Assistance Programs


City of Rockville

Phone: (240) 314-8420
Email: utilitybilling@rockvillemd.gov
Water and Sewer Services


Town of Vienna

Phone: (703) 255-6385
Water and Sewer Services


Virginia American Water

Phone: 1-800-452-6863
Customer Assistance Programs


WSSC Water

Phone: (301) 206-4001
Financial Assistance Programs